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This privacy notice for Whisp Support ("we", "us", or "our"), describes how and why we might collect, store, and use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at security@whisp.bot or via our Discord server.
This summary provides key points from our privacy policy, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents found below to find the section you are looking for.
What personal information do we process? We do not process personal information.
Do we collect any information from third parties? We only use information from third parties when necessary to our Services.
Do we share information to third parties? We do not share information that we have collected.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. To excersise your rights, contact us by emailing us at security@whisp.bot or by opening a ticket in our Discord server.
All payment is handled by Discord and stored by Stripe (Discord's payment provider). You may find their privacy policy links here:
We may provide you with the option to log in using your Discord account details. If you choose to login in this way, we will collect certain profile information about you from Discord, as described in the section called "HOW WE HANDLE DISCORD LOGINS" below.
We process you information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your information for a variety of reasons, depending on how you interact with our Services, including:
We only process your information when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information:
If you live in Canada, this section applies to you.
We may process your information if you have given us specific permission to use your personal information for a specific purpose, or in situations where your permission can be inferred. You can withdraw your consent at any time.
In some exceptional and rare cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit the third parties listed below to use online tracking technologies on our Services for analytics:
We do not share information stored using cookies with any other third parties.
Our Services offer you the ability to register and log in using Discord. Where you choose to do this, we will recieve certain profile information about you from Discord. The profile information we receive may vary, but will often contain your username, unique identifier, profile picture and authentication information.
We will use the information we recieve only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the relevant Services.
We will only keep your information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your information for longer than four (4) months past the termination of a user's access to Services.
Information obtained from third party services will only be retained for as long as the service specifies.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this privacy notice. If we make material changes to this privacy notice, we will notify you by prominently posting a notice of such changes. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have any concerns or worries, you may contact a member of the Whisp management team using the e-mail address security@whisp.bot or our Discord server's ticket system found at discord.gg/whisp.